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Legal

Privacy Policy

Last updated: October 24, 2026

Truthbased (“we”, “us”) provides a governed fact store for brands: we crawl content you point us at, extract verifiable facts, hold them for your review, and serve the approved facts to AI systems and public pages. This policy explains what personal data we process to do that, and the rights you have over it. Truthbased is operated from Luxembourg and this policy is written to the standard of the EU General Data Protection Regulation (GDPR). The controller is TeliportME SARL, 22 Rue de Boevange, 8707 Useldange, Luxembourg.

What we collect

  • Account data — your name, email address, and password hash (or, if you sign in with Google, the name and email Google shares with us). We never see or store your Google password.
  • Workspace content — the websites you ask us to crawl, the facts extracted from them, articles, and review decisions. This is business content about your brand; it should not contain personal data, and we do not mine it for any purpose other than providing the service.
  • Provider API keys — LLM keys you add (OpenAI, Anthropic, Perplexity, OpenRouter) are encrypted at rest with AES-256-GCM and used only to run the extractions, syntheses, and inspections you trigger.
  • Usage data — operational events (pages crawled, tokens consumed, plan quotas) tied to your workspace, used for quota enforcement and billing.
  • Billing data — when you buy, Stripe collects your card and billing details. We keep only what Stripe sends back about the purchase: your Stripe customer ID, what you bought, when, and the amounts. Your card details stay with Stripe.
  • Support conversations — if you use the chat on our site, your messages, and, when you are signed in, your name, email, plan and the brands on your account so we can help without asking.
  • Cookies — a session cookie to keep you signed in; a referral cookie (90 days) that remembers which partner sent you, so they are credited and you get their discount; a short-lived cookie that carries a deal purchase into the account you create; and the support chat’s own cookies. No advertising or cross-site tracking cookies.

What we do with it

We use your data solely to operate Truthbased: authenticate you, run the crawling and extraction pipeline you configure, send transactional email (workspace invitations, crawl notifications, receipts), take payments, answer support questions, enforce plan limits, and keep the service secure. We do not sell personal data, and we do not use your content to train models.

Processors we rely on

  • Hetzner Online GmbH (Germany/EU) — application and database hosting.
  • Backblaze, Inc. — off-site copies of our database backups, encrypted on our server before they are sent; Backblaze cannot read them.
  • Stripe — payments, invoices and refunds.
  • Freshworks (Freshchat) — the support chat on our site.
  • Resend — transactional email delivery.
  • Google — sign-in, only if you choose “Continue with Google”.
  • Jina Reader — rendering of JavaScript-heavy pages during crawls (receives only the public URLs you asked us to crawl).
  • LLM providers you configure (OpenAI, Anthropic, Perplexity, OpenRouter) — receive the page content being processed, under your own account and keys.

Retention

Account and workspace data are kept while your account is active. If you delete a workspace or your account, the associated content is deleted from the live database; encrypted backups age out within 30 days. Billing records are kept as long as accounting law requires. Usage records may be retained longer where required for accounting.

Your rights

Under the GDPR you can request access to, correction of, export of, or deletion of your personal data, object to or restrict processing, and lodge a complaint with your supervisory authority (in Luxembourg, the CNPD). To exercise any of these, contact us and we will respond within 30 days.

Contact

Privacy questions and requests: hello@truthbased.ai, or the chat on our site.

Changes

If we change this policy in a way that matters, we will note the new date above and, for significant changes, notify account owners by email.